Helping, Fixing or Serving?

By Rev. Meghan Conrad Cefalu

April 21, 2013 Readings:

“Fixing and helping create a distance between people, but we cannot serve at a distance. We can only serve that to which we are profoundly connected.” Rachel Naomi Remen

“I slept and dreamt that life was joy. I awoke and saw that life was service. I acted and behold, service was joy.”  ― Rabindranath Tagore


The word minister comes from the Latin word ministrare – to serve. I have the joy of being in service to you, my congregation. Or I should say of striving to always be in service. Staying in that place of profound connection required to be truly of service takes diligence. It is so much easier to fix things that are broken or help people in need. Service requires humility. It means letting go of the ego and pride and entering into truly shared humanity.

In that spirit I need to confess something to you. I am not perfect. I’m sure you knew that. If you didn’t then it is about time you did. What I mean is that I have discovered the limits of my abilities to meet the demands of my ministry to you. Between the careful preparation of the memorial services for Leo Winters yesterday and the one later today for Jessica Grebenkemper I was not able to do justice to this morning’s sermon.

You see, I came across an essay by Dr. Rachel Naomi Remen some time ago that inspired me tremendously. I had great hopes of sharing some poignant parts of it with you and then weaving it together with my own reflections and personal stories. But there were just not enough hours in the week or maybe not enough neurons firing in my brain after all the other writing. Whatever the reason, I made the decision late last night that I would share her piece with you in its entirety. I now offer Dr. Remen’s wise and soulful words as this morning’s sermon.

Helping, Fixing or Serving? By Rachel Naomi Remen


Helping, fixing and serving represent three different ways of seeing life. When you help, you see life as weak. When you fix, you see life as broken. When you serve, you see life as whole. Fixing and helping may be the work of the ego, and service the work of the soul.


Service rests on the premise that the nature of life is sacred, that life is a holy mystery which has an unknown purpose. When we serve, we know that we belong to life and to that purpose. From the perspective of service, we are all connected: All suffering is like my suffering and all joy is like my joy. The impulse to serve emerges naturally and inevitably from this way of seeing.


Serving is different from helping. Helping is not a relationship between equals. A helper may see others as weaker than they are, needier than they are, and people often feel this inequality. The danger in helping is that we may inadvertently take away from people more than we could ever give them; we may diminish their self-esteem, their sense of worth, integrity or even wholeness.


When we help, we become aware of our own strength. But when we serve, we don’t serve with our strength; we serve with ourselves, and we draw from all of our experiences. Our limitations serve; our wounds serve; even our darkness can serve. My pain is the source of my compassion; my woundedness is the key to my empathy.


Serving makes us aware of our wholeness and its power. The wholeness in us serves the wholeness in others and the wholeness in life. The wholeness in you is the same as the wholeness in me. Service is a relationship between equals: our service strengthens us as well as others. Fixing and helping are draining, and over time we may burn out, but service is renewing. When we serve, our work itself will renew us. In helping we may find a sense of satisfaction; in serving we find a sense of gratitude.


Harry, an emergency physician, tells a story about discovering this. One evening on his shift in a busy emergency room, a woman was brought in about to give birth. When he examined her, Harry realized immediately that her obstetrician would not be able to get there in time and he was going to deliver this baby himself. Harry likes the technical challenge of delivering babies, and he was pleased. The team swung into action, one nurse hastily opening the instrument packs and two others standing at the foot of the table on either side of Harry, supporting the woman’s legs on their shoulders and murmuring reassurance. The baby was born almost immediately.


While the infant was still attached to her mother, Harry laid her along his left forearm. Holding the back of her head in his left hand, he took a suction bulb in his right and began to clear her mouth and nose of mucous. Suddenly, the baby opened her eyes and looked directly at him. In that instant, Harry stepped past all of his training and realized a very simple thing: that he was the first human being this baby girl had ever seen. He felt his heart go out to her in welcome from all people everywhere, and tears came to his eyes.


Harry has delivered hundreds of babies, and has always enjoyed the excitement of making rapid decisions and testing his own competency. But he says that he had never let himself experience the meaning of what he was doing before, or recognize what he was serving with his expertise. In that flash of recognition he felt years of cynicism and fatigue fall away and remembered why he had chosen this work in the first place. All his hard work and personal sacrifice suddenly seemed to him to be worth it.


He feels now that, in a certain sense, this was the first baby he ever delivered. In the past he had been preoccupied with his expertise, assessing and responding to needs and dangers. He had been there many times as an expert, but never before as a human being. He wonders how many other such moments of connection to life he has missed. He suspects there have been many.


As Harry discovered, serving is different from fixing. In fixing, we see others as broken, and respond to this perception with our expertise. Fixers trust their own expertise but may not see the wholeness in another person or trust the integrity of the life in them. When we serve we see and trust that wholeness. We respond to it and collaborate with it. And when we see the wholeness in another, we strengthen it. They may then be able to see it for themselves for the first time.


One woman who served me profoundly is probably unaware of the difference she made in my life. In fact, I do not even know her last name and I am sure she has long forgotten mine.


At twenty-nine, because of Crohn’s Disease, much of my intestine was removed surgically and I was left with an ileostomy. A loop of bowel opens on my abdomen and an ingeniously designed plastic appliance which I remove and replace every few days covers it. Not an easy thing for a young woman to live with, and I was not at all sure that I would be able to do this. While this surgery had given me back much of my vitality, the appliance and the profound change in my body made me feel hopelessly different, permanently shut out of the world of femininity and elegance.


At the beginning, before I could change my appliance myself, it was changed for me by nurse specialists called enterostomal therapists. These white-coated experts were women my own age. They would enter my hospital room, put on an apron, a mask and gloves, and then remove and replace my appliance. The task completed, they would strip off all their protective clothing. Then they would carefully wash their hands. This elaborate ritual made it harder for me. I felt shamed.


One day a woman I had never met before came to do this task. It was late in the day and she was dressed not in a white coat but in a silk dress, heels and stockings. She looked as if she was about to meet someone for dinner. In a friendly way she told me her first name and asked if I wished to have my ileostomy changed. When I nodded, she pulled back my covers, produced a new appliance, and in the most simple and natural way imaginable removed my old one and replaced it, without putting on gloves. I remember watching her hands. She had washed them carefully before she touched me. They were soft and gentle and beautifully cared for. She was wearing a pale pink nail polish and her delicate rings were gold.


At first, I was stunned by this break in professional procedure. But as she laughed and spoke with me in the most ordinary and easy way, I suddenly felt a great wave of unsuspected strength come up from someplace deep in me, and I knew without the slightest doubt that I could do this. I could find a way. It was going to be all right.


I doubt that she ever knew what her willingness to touch me in such a natural way meant to me. In ten minutes she not only tended my body, but healed my wounds. What is most professional is not always what best serves and strengthens the wholeness in others. Fixing and helping create a distance between people, an experience of difference. We cannot serve at a distance. We can only serve that to which we are profoundly connected, that which we are willing to touch. Fixing and helping are strategies to repair life. We serve life not because it is broken but because it is holy.


Serving requires us to know that our humanity is more powerful than our expertise. In fortyfive years of chronic illness I have been helped by a great number of people, and fixed by a great many others who did not recognize my wholeness. All that fixing and helping left me wounded in some important and fundamental ways. Only service heals.


Service is not an experience of strength or expertise; service is an experience of mystery, surrender and awe. Helpers and fixers feel causal. Servers may experience from time to time a sense of being used by larger unknown forces. Those who serve have traded a sense of mastery for an experience of mystery, and in doing so have transformed their work and their lives into practice.[1]

Dr. Remen didn’t intend for her words to be a sermon, but if she did she would have added an “Amen”.

There is one story from my own experience that I’d like to share. Years ago I participated in a street retreat in San Francisco with The Faithful Fools Street Ministry. The Fools, as they call themselves, serve the homeless. They do not fix anything, they do not intend to help anyone. They serve the folks living on the streets by simply being a loving presence and connecting with them. It is truly a remarkable ministry. They have a building that offers people a place to hang out, study the bible, and find out where to eat. But mostly they serve by seeing the humanity in all people.


On the day that I joined with others on the street retreat we were given a mantra to repeat to ourselves as we spent time walking through in the Tenderloin. “What holds us separate? What keeps us separate? As I walk the streets what still connects us?”


It must have been a powerful mantra because over the course of the day it began to work its magic on me. The distance that I had instinctually, thoughtlessly, created to protect myself from those living on the streets began to close. I began to see the thread of humanity that ran through all of the people walking by. As I sat at a table shoulder to shoulder with others at the soup kitchen I became aware of my ego desperately trying to maintain that sense of distance. And then remembered the mantra and I consciously let the distance go. I struck up a conversation with the woman to my right. She was originally from Indiana. I told her I was born in South Bend. “What a small world,” she said with a smile.


I invite you to silently practice that mantra whenever you encounter someone who you deem very different from you. I invite you to hold it in your heart when you serve at the Hospitality House. Or when you are reading about the lawmakers who refuse to see the long-term consequences of their decisions to the Earth.

“What holds us separate, what keeps us separate, as I walk the streets what still connects us.” I will close by confessing again that this isn’t the sermon I wanted to give you today. Instead I offer you myself, my imperfection, my humanity. And I hope you will forgive me.

Perhaps, as Dr. Remen says, I have traded my sense of mastery for the experience of the mystery. Of course, it is entirely likely that I am just kidding myself. I hope that it is possible that today my humanity can be of more powerful service than my expertise.

May it be so.




[1] Rachel Naomi Remen, M.D. is Associate Clinical Professor of Family and Community Medicine at U.C.S.F. Medical School and co-founder and medical

director of the Commonweal Cancer Help Program. She is author of the bestseller, Kitchen Table Wisdom: Stories That Heal